Privacy policy

Rep·Ramp is operated by Rep·Ramp. We're responsible for the personal data described here. Contact us at support@repramp.app with any question or request.

• Account details: your name, email address, password (stored hashed by our authentication provider) or Google sign-in, and the profile details you add, such as your role, what you sell and your sales methodology.
• Call content: recordings, transcripts and links you upload or import, and the scorecards, coaching chats, practice sessions, notes and frameworks created from them.
• Team data: if you join a team, your membership, role, logged funnel numbers and the coaching notes your managers leave.
• Job board and Get Hired: saved job searches, and the profile details you choose to show hiring teams.
• Integrations: the API keys and webhook addresses you connect, stored encrypted.
• Billing: your plan and subscription status. Card details are handled by Stripe; we never see or store your full card number.
• Free tools: the email address you enter and the inputs you used, if you ask us to unlock or send your results.
• Technical and marketing data: basic logs needed to run and secure the service, and the campaign or website that first brought you to us (see Cookies).

We don't sell your personal data, and we don't use your calls to train AI models.

• To provide the service: transcribing and grading your calls, running practice sessions and the AI Coach, and showing your results.
• To run teams, integrations and the job board features you turn on.
• To bill you and manage your subscription.
• To send the emails you ask for, such as job alerts, and service messages about your account.
• To send optional emails: tips when you're getting started, a weekly summary of your scores, and a note when a long call finishes grading. Turn any of them off in Settings or with the link in each email.
• To run the referral and partner programs: if you sign up through someone's link, we record whose link it was so we can reward them.
• To keep the service secure, prevent abuse and fix problems.
• To understand which marketing works, using the first-touch campaign data described below and, only with your consent, advertising cookies.

We use trusted providers to run the service. They process data on our behalf and only for these purposes:

• Supabase: database, authentication and file storage.
• Anthropic: AI grading, coaching, practice prospects and formatting.
• Deepgram: speech-to-text for recordings and voice practice, and voices for AI prospects.
• Stripe: payments and billing.
• Resend: email delivery.
• Our hosting provider, which serves the website and app.
• Google and Meta: advertising measurement, only if you accept advertising cookies.
• Fathom, Zoom, Close, CallRail, Slack, Discord and webhook destinations: only if you connect them, to import your calls (with CallRail, each call's marketing source) or post your scorecards.

• What we read: your Zoom profile (name, email, user and account ids) and the list and files of your cloud recordings, using only the read permissions you approve when you connect. We never create, change or delete anything in your Zoom account.
• What we keep: your Zoom tokens (encrypted), which Zoom account is connected, and for each recording we import, its transcript, or its audio when Zoom has no transcript.
• How we use it: only to grade your calls and coach you, and, if you are in an academy, to show your managers your calls. We don't sell it, share it for advertising, or use it to train AI models. The processors listed above (Anthropic for grading, Deepgram for transcription) handle it on our behalf.
• How long: imported calls stay while your account is open. If you disconnect Zoom in Rep·Ramp, they are deleted after 30 days unless you reconnect. If you remove Rep·Ramp from your Zoom account (Zoom App Marketplace → Manage → Added Apps), we delete the connection and every call imported from your Zoom straight away.
• How to connect, use and remove it, step by step: /help/zoom.

• Your team: if you join a team, its owners and managers can see your graded calls, scores and logged numbers.
• Share links: if you create one, anyone with the link can view that scorecard (not the transcript or recording).
• Hiring teams: if you switch on "Available for hire", team managers can see your Get Hired profile and verified scores.
• Partners: if you sign up through a partner's link, they see that someone signed up, which plan they're on and what they paid (for their commission), but never your name, email or calls.
• Authorities: if the law requires it.

Many places require everyone on a call to agree to it being recorded. You're responsible for getting any consent required before you record a call or upload it to Rep·Ramp.

We keep your data while your account is open. If you ask us to delete your account, we delete your calls and personal data within 30 days, except where we must keep records (for example, billing records for tax purposes). Backups are overwritten on a rolling basis.

Data is encrypted in transit, access to your calls is limited to you and the people described above, and integration credentials are encrypted at rest. No system is perfectly secure, so please use a strong password and tell us if you notice anything wrong.

Depending on where you live, you may have the right to access, correct, delete or export your data, to object to or restrict how we use it, and to withdraw consent. Email support@repramp.app and we'll respond within 30 days. You can also complain to your local data protection authority.

• Essential: keeping you signed in and secure. These are always on.
• First-touch attribution: if you arrive from a campaign link or another website, we store the campaign tags and referring site (not who you are) for 90 days, so we know which marketing brought you.
• Preferences: small settings in your browser, such as dismissed banners.
• Page-view counts: our own cookie-free counter records which public page was viewed, the referring site and any campaign tags, with no identifier, IP address or cookie, so it can't tell who you are.
• Advertising: Google and Meta pixels load only if you accept them in the cookie banner. You can change your choice any time with "Cookie settings" in the footer.

Our providers may process data in the United States and other countries. Where required, we rely on appropriate safeguards such as standard contractual clauses.

Rep·Ramp is for professionals and isn't intended for anyone under 18.

We'll update this page when our practices change and, for significant changes, tell you by email or in the app.